Terms and Conditions

We reserve the right to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions regularly prior to booking an appointment to ensure you are aware of any changes. Where changes are significant or substantive, we will endeavour to highlight these changes to you.

Emails: ISLPR Language Services conducts all or most of its communications via email. It is your responsibility to check your email inbox thoroughly (we do not accept responsibility for emails that are filtered to your junk inbox). Please ensure you have our three main email addresses saved to your contacts list: info@islpr.org,marketing@islpr.org,accounts@islpr.org.

Acceptance of ISLPR®:It is your responsibility to check whether the institution or organization to which you are applying will accept the ISLPR® and what conditions they set. It is your responsibility to confirm which test you should be doing prior to applying and paying.

Part tests: You may take a part test (i.e. one, two or three skills) but if you plan to combine results from different testing systems (e.g. ISLPR® and IELTS) or from ISLPR® tests taken on different occasions, you should check with the institution whether they will accept combinations and what conditions they set. NB: Separate certificates will be issued for ISLPR® tests conducted on different days. Results from different tests cannot be combined into one certificate.

Re-tests: If you wish to repeat a full test or to be re-tested in any skill(s), we recommend that you wait at least four weeks from the date of your previous test to allow your language to develop. You will need to sign a waiver if you choose to redo the test sooner.

Results: Results for tests conducted at our Brisbane office are generally ready five working days after the test. The statement of results will be posted to the mailing address that you have written on the application form. If you wish to collect your results in person, you must tell our Administration Officer when you sit for your test. Otherwise, certificates are posted as soon as they are ready. If you wish to make a special arrangement (e.g. a friend to collect the statement of results) you must discuss this with the Administration Officer.

Results for tests conducted at any of our other offices (e.g. Sydney, Melbourne, Adelaide, Auckland) are generally ready ten working days after the test. Results are immediately posted after ten business days unless alternative arrangements have been made.

As per QCT policy, all results for teacher registration tests in Queensland will be sent to QCT after the test. Similarly, as per the New Zealand Teaching Council policy, all results for teacher registration tests in New Zealand will be sent to the New Zealand Teaching Council. For all other locations, results will be shared with the relevant registration board, unless otherwise requested by a candidate. Please note that if an end-user (e.g. University admissions, teacher registration authorities, employers, etc.) requests a copy of your results for verification purposes, we will verify the results.

Postage: Please be aware that once the certificate has been shipped it is the responsibility of the postal system and ISLPR Language Services cannot take responsibility and cover the cost of lost items. Priority postage is included in your test fee*. If requested, express postage or registered post can be organised and will be charged accordingly.

**Coronavirus impact: Please note Australia Post is experiencing significant domestic and international delivery delays due to limited flights, social distancing requirements, and increased parcel volumes. Australia Post does not currently offer priority postage.

Life of results: We recommend that the results for any skill should be valid for 12 months from the date the skill was tested. Some institutions extend this to 24 months. Please confirm with your end-user.

Re-checks: If you are not satisfied with your results, you may apply for a re-check of one or more skills within four weeks of the test date. Re-check application forms with details are available from our Administration Officer.

Tutorials: Individual tutorials are available to help you prepare for your test. Please refer to our services page for pricing details.

Feedback: Feedback is available if you wish to find out what is wrong with your English and what you should do to improve it. Please refer to our services page for pricing details.

Unreasonable Conduct by Customers: Most of our customers act reasonably and respectfully in their interactions with us, even during times of high stress, frustration and anger. However, on a small number of occasions, some customers behave unacceptably and aggressively towards our staff and customers. Aggressive behaviour and verbal abuse towards our staff will not be tolerated and we reserve the right to refuse service to anyone who behaves inappropriately or unacceptably and may report this behaviour to end-users if we deem it necessary. Customer aggression includes a wide range of unacceptable, hostile behaviours directed towards any of our staff or other clients and may occur in or out of the workplace. Examples of behaviours that could be interpreted as acts of client aggression include:

    1. hostile or threatening gestures;
    2. threatening or offensive behaviour;
    3. verbal abuse of either a personal or general nature by means of innuendo, raised voice or obscenities, including racist and sexist comments;
    4. physical violence against a person such as hitting, kicking, seizing, pushing or punching, or physical violence against an employee’s personal property, possessions or
      objects;
    5. following or stalking a staff member after your appointment or trying to make personal contact with staff members outside of business hours.

 

GENERAL TEST CONDITIONS

  1. You must pay the fee when you submit the form.
  2. If you have any diagnosed learning disabilities that we should know about you must attach a report from your specialist with your application form.
  3. All tests have a non-refundable booking fee of $100.00. This is to cover the cost of processing your application and the time a tester spends preparing materials for your test. When we receive your application form your test is assigned to a tester to begin preparing.
  4. If you wish to cancel your test and you notify our Administration Officer no later than 4:30 pm seven business days before the booked test date (or, if the test date has not been finalized, seven business days before the Friday of the preferred week), the test fee will be refunded, less an administration charge of $100 (incl. GST). If you do not give seven business days advance notice, no refund will be given. You must notify our administration team via email: info@islpr.org and include the following details:
    • Full Name
    • Order Number
    • The date you made the booking
    • Date of your appointment
    • Reason for cancelling
  5. If you are sick and need to reschedule your test, you must provide a doctor’s certificate. The doctor’s certificate must be sent to our administration team via email: info@islpr.org. You must include the following details in your email:
    • Full Name
    • Order Number
    • The date you made the booking
    • Reason for cancelling with your doctor’s certificate attached.
  6. Due to the close nature of the ISLPR test, we reserve the right to reschedule a test if a candidate displays symptoms of an infectious illness (i.e. cold or flu) on the day of their test. This is to abide by basic workplace health and safety practices for our staff and customers as well as to ensure other candidates are provided with appropriate testing conditions (e.g. a quiet testing room).
  7. If you wish to change the date or time of a booked test, notify our Administration Officer no later than 4:30 pm seven business days before the test date. If you do not give seven business days advance notice, you must pay an administration charge of $100 (incl. GST). You must notify our administration team via email: info@islpr.org.
  8. Due to the nature of the ISLPR test (one-to-one), some interviews can run longer than expected. This often results in a delayed start time for the next test. We apologize for the inconvenience this may cause you and will always do our best to minimize the disruption this causes to your day.
  9. If you arrive late for your test, you may be required to re-book and pay an administration charge of $100 (incl. GST). Due to the nature of the ISLPR test (one-to-one), if you are late for a test we may not have enough time to complete the interview before the next scheduled appointment.
  10. On your test day, you must present your passport. The only other form of identification that may be acceptable is your Australian driver’s license. Your photograph will be taken at the time of the test and will be reproduced on your statement of results. You must bring your own writing utensils (pens, pencils, eraser) to the exam.
  11. Normal test conditions apply during your interview and writing test. No talking to other candidates. No photos. No disruptive behaviour. You are not authorized to remove test materials from the room. You must follow the instructions given by the tester and supervisor.
  12. All mobile phones, smartwatches, and other non-essential items are banned during your test. They can be kept in your bag and accessed AFTER your test. Essential items include pens, pencils, erasers, whiteouts, pencil sharpeners, and water. You may wear a surgical mask during the test if you wish. Anyone found to have banned items on their person during the test will have their test cancelled and will be required to book another test.
  13. Serious misconduct during the test: Any candidate who causes a scene, distracts other candidates, does not follow the test supervisor’s instructions, does not stop writing when they are advised the time is up or is caught cheating or misbehaving during an ISLPR test will be removed from the test venue immediately. Such behaviour will be deemed as serious misconduct. The test will be cancelled and disqualified. No photos may be taken during or after the test and test materials may not be copied, recorded, duplicated, or removed from the room.  In such cases where a candidate is caught breaching the terms and conditions of the test, an incident report will be submitted to the Director by the examiner who was present during the exam.  Behaviour during an exam that is deemed as serious misconduct will result in the candidate’s test not being marked. The candidate in question will be required to book another test. A candidate may be banned from returning to an ISLPR test centre if their behaviour puts staff or other candidates at risk.
  14. Serious misconduct after the test: Any attempts to contact a tester to discuss, bribe, persuade or try to influence their marks in any way will be deemed as serious misconduct. An incident report will be submitted to the Director by the examiner who was contacted by the candidate in question. Behaviour deemed as serious misconduct will result in the candidate’s test not being marked. The candidate in question will be required to book another test. A candidate may be banned from returning to an ISLPR test centre if their behaviour puts staff or other candidates at risk. Please also see “Unreasonable Conduct by Customers” above.
  15. Writing Test: You are given 60 minutes to complete the writing test. We may allow an extra 15 minutes at the end so you can review your writing. You are not allowed any more than 75 minutes to complete the writing test unless other arrangements have been made before the test and you have provided a specialist’s report. When the supervisor asks you to stop writing, you must stop. Any candidate who does not stop writing will have their test cancelled and disqualified immediately.
  16. Emails: It is your responsibility to check your email inbox thoroughly (we do not accept responsibility for emails that are filtered to your junk inbox).
  17. By submitting an application form you are verifying that all the information provided is true and correct.
  18. Upon submitting an application form you must sign that you have read it and that you accept these conditions. If you do not agree to these terms and conditions please contact our office to discuss them before submitting your application form.

Interstate and International Candidates: By submitting your application form you agree to our PPTC Guidelines. An additional fee is charged to candidates who request for a tester to travel interstate to conduct their test. This fee is charged to cover the cost of sending an accredited tester to your city.  All travel fees are shared equally among all candidates and therefore, once an invoice for the interstate and overseas travel has been issued, you may not amend or cancel your test. Rescheduling or cancelling your test will result in a fee equal to the value of the invoice being deducted from your test fee before consideration of a refund is made.

    • Invoices are sent at least one week prior to our travel.
    • The maximum we will invoice per candidate for interstate travel in Australia is $200.00 AUD. The minimum number of candidates we require in order to travel interstate is 12.
    • The maximum we will charge for overseas travel depends on the distance we must travel from Australia. Due to the variable nature of travel costs (flights and accommodation), the additional fee is also variable. As stated, all costs can be substantiated by tax invoices and the total cost of travel (flights, accommodation, living allowance) is shared equally among all candidates.
      • For New Zealand candidates, the maximum we will invoice per candidate is $250.00 AUD. The minimum number of candidates we require in order to travel to New Zealand is 20.
  • Please note, that it is not possible for us to guarantee Dr Ingram will be the tester travelling. Therefore, the test fee applicable to interstate/overseas candidates is the “All Accredited ISLPR Testers” fee.
  • Results will be ready for posting ten business days AFTER the test.
  • To reduce the cost charged to candidates we may only send one tester interstate to conduct tests. When you arrive for your test please wait in the designated area for your test to begin. Once the tester has completed the interview or writing test before you, they will collect you. Please be aware that due to the nature of the ISLPR test (one-to-one), some interviews can run longer than expected. This often results in a delayed start time for the next test. As we hire rooms from third-party organizations we are often impacted by their schedules. We apologize for the inconvenience this may cause to you and will always do our best to minimize the disruption this causes to your day.
  • All terms & conditions outlined above in the “GENERAL TEST CONDITIONS” section are applicable.

 

GENERAL TUTORIAL CONDITIONS

  1. You must pay the fee when you submit the form.
  2. If you have any diagnosed learning disabilities that we should know about you must attach a report from your specialist with your application form.
  3. A refund will be given if ISLPR Language Services cancels a tutorial or feedback appointment. Due to the work required to prepare for a tutorial, no refund will be given for any other reason.
  4. If you need to change the date or time of your tutorial and you notify the Administrative Officer no later than 4:30 pm two (2) working days before your tutorial, you will only need to pay an administration fee of $50. Less than two working days notice will mean you must pay another full fee. You must email your request to our administration team at info@islpr.org and include the following details in your email:
    • Full Name
    • Order Number
    • The date you made the booking
    • Reason for cancelling with your doctor’s certificate attached.
  5. If you are sick, you are required to contact our Administrative Officer and provide a medical certificate. If you do not provide a medical certificate, you will have to make another booking and pay another full fee. The doctor’s certificate must be sent to our administration team via email: info@islpr.org. You must include the following details in your email:
    • Full Name
    • Order Number
    • The date you made the booking
    • Reason for cancelling with your doctor’s certificate attached.
  6. If you arrive late, you may have to make another booking and pay another full fee. Please note, if you choose to continue with your late appointment we will not be able to make up for the lost time (e.g. if you arrive 20 minutes late, 20 minutes will be deducted from your appointment time).
  7. You must accept that tutoring does not guarantee that you will reach the desired level in a test. You must take what you are taught in the test and apply this consistently in order to see an improvement in your language.
  8. If you are in Australia on a student visa, tutoring alone does not meet the requirements for student visas.
  9. It is your responsibility to check your email inbox thoroughly (we do not accept responsibility for emails that are filtered to your junk inbox).
  10. If you have booked writing tutorials and you have not received writing tasks 48 hours before your tutorial, you must inform our office by phone or email so that we can follow up with your tutor immediately.
  11. In a written tutorial, you will be sent a maximum of four tasks to complete. You must submit these tasks to the tutor by the date and time you chose when booking the appointment.
  12. To book an appointment with the ISLPR Victoria Centre you must visit their website. Do not book through the ISLPR Language Services website as we do not transfer appointments between branches. We are two separate offices and therefore, you must read and acknowledge the terms and conditions for the office that you are booking with.
  13. It is your responsibility to schedule your own appointment at the time of booking.
  14. Serious misconduct during appointments: Any attempts to contact a tutor to discuss, bribe, persuade or try to influence your marks in any way will be deemed as serious misconduct. An incident report will be submitted to the Director by the tutor who was contacted by the candidate in question. A candidate may be banned from returning to an ISLPR test centre if their behaviour puts staff or other candidates at risk.
  15. ISLPR Language Services reserves the right to refuse service to any candidates that are disruptive or rude to our staff or other clients.
  16. Our test rules and feedback rules are non-negotiable and in place to ensure we maintain the highest standard of test security.
  17. Upon submitting an application form you must sign that you have read it and that you accept these conditions. If you do not agree to these terms and conditions please contact our office to discuss them before submitting your application form

GENERAL FEEDBACK CONDITIONS

  1. You must pay the fee when you submit the form.
  2. It is your responsibility to schedule your own appointment at the time of booking.
  3. You must accept that a feedback appointment is not the same as a tutorial. It also does not guarantee that you will reach the desired level in a test. During a feedback appointment, the tester will work through the mistakes made in your test that contributed to the mark you received.
  4. If you have any diagnosed learning disabilities that we should know about you must attach a report from your specialist with your application form.
  5. A refund will be given if ISLPR Language Services cancels a tutorial or feedback appointment. Due to the work required to prepare for feedback, no refund will be given for any other reason.
  6. If you need to change the date or time of your feedback and you notify the Administrative Officer no later than 4:30 pm two (2) working days before your feedback, you will only need to pay an administration fee of $50. Less than two working days notice will mean you must pay another full fee. You must email your request to our administration team at info@islpr.org and include the following details in your email:
    • Full Name
    • Order Number
    • The date you made the booking
    • Reason for cancelling with your doctor’s certificate attached.
  7. If you are sick, you are required to contact our Administrative Officer and provide a medical certificate. If you do not provide a medical certificate, you will have to make another booking and pay another full fee. The doctor’s certificate must be sent to our administration team via email: info@islpr.org. You must include the following details in your email:
    • Full Name
    • Order Number
    • The date you made the booking
    • Reason for cancelling with your doctor’s certificate attached.
  8. If you arrive late, you may have to make another booking and pay another full fee. Please note, if you choose to continue with your late appointment we will not be able to make up for the lost time (e.g. if you arrive 20 minutes late, 20 minutes will be deducted from your appointment time).
  9. It is your responsibility to check your email inbox thoroughly (we do not accept responsibility for emails that are filtered to your junk inbox).
  10. To book an appointment with the ISLPR Victoria Centre you must visit their website. Do not book through the ISLPR Language Services website as we do not transfer appointments between branches. We are two separate offices and therefore, you must read and acknowledge the terms and conditions for the office that you are booking with.
  11. As per our test terms and conditions, no photos may be taken during or after the test and test materials may not be copied, recorded, duplicated, or removed from the room. Therefore, you are not permitted to take a copy of your test with you. If your feedback appointment is conducted online, the tester will share a word document with you in which the main issues are noted and explained. If you attend your appointment in person at our office, you will be able to view your test (i.e., we do not share your test online for security reasons but the tester will read to you what you wrote).
  12. Serious misconduct during appointments: Any attempts to contact a tutor to discuss, bribe, persuade or try to influence your marks in any way will be deemed as serious misconduct. An incident report will be submitted to the Director by the tutor who was contacted by the candidate in question. A candidate may be banned from returning to an ISLPR test centre if their behaviour puts staff or other candidates at risk or is deemed as “unreasonable conduct”.
  13. ISLPR Language Services reserves the right to refuse service to any candidates that are disruptive or rude to our staff or other clients.
  14. Our test rules and feedback rules are non-negotiable and in place to ensure we maintain the highest standard of test security.
  15. Upon submitting an application form you must sign that you have read it and that you accept these conditions. If you do not agree to these terms and conditions please contact our office to discuss them before submitting your application form.

 

Privacy: ISLPR LANGUAGE SERVICES collects stores and uses personal information only for the purposes of administering tests, training testers, teaching, research and distributing research publications. The information collected is confidential and will not be disclosed to third parties without your consent, except when required under Australian law.